Ordered the smaller version of this bike in error so retuned it in person to Sprocket and Gear and had the fortune to meet the two gentlemen that work there.
They checked my returned item and authorised my refund in minutes then sold me the upgrade, my refund came back through the banking system promptly.
These two gentlemen could not be any more accommodating if they tried, quality service that is a rare find in today’s crazy world, I can not recommend this company enough!
Living 100m from the beach the products from the local national cycle dealer rust and seize up very quickly so we were determined that we were not going to support that company although I do feel sorry for the children they employ that you have to deal with when your new cycle fails.
We had purchased an old second hand Raleigh from fb that had sat outside for a year and yet none of the cables had seized up so we decided that we would try a Raleigh cycle.
We researched other brands and found that they were appalling quality straight out of the box and often more expensive too.
Our new cycle turned up promptly as we were told it would.
The cycle was well packaged with no damage and all the parts were there.
I assembled the bike but had a slight issue with the brake block alignment on the edges of the rims so I had to realign those, not an issue for me.
The quality on the upgraded bike was well worth the extra £16 as it came with a stand pre fitted and chromed rather than painted attachments, worth £16 of anybody’s money!
The bike is a Christmas present and so will not see any use for about 5 weeks as we are in November now.
I am expecting to be buying another new cycle within 12-18 months either as an upgrade or for my younger child and I will be heading straight to Sprocket and Gear for that cycle and will be relying on the two gents who dealt with me this time, superb!