Returns Policy
We offer a 30 day no quibble returns policy.
If the item purchased is not what you require then you can return it in it's original packaging for a full refund.
Please refer to the information below for the specific terms, conditions and requirements regarding returning an item.
Return Address
Sprocket and Gear (Returns)
Kingfisher Works
Tag Lane
Hare Hatch
RG10 9SH
United Kingdom
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as the item(s) remain your responsibility until they reach us.
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Unwanted Items
We offer a no-quibble 30 days return policy. If you no longer want it, for any reason, you can return it to us. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund or exchange. Please note, we do not reimburse your return postage costs.
To be eligible for a return, your item must be unused and as new. It must also be in its original packaging.
Send the returned item back in its original packaging in an enclosed bag or box with adequate protection. Please do not stick the postage label or write directly on the item or damage it’s packaging.
Please enclose your name, address and order number inside your return package to avoid processing delays.
Once the item is returned to us, our Returns Department will inspect the item for eligibility for a refund. We will contact you after our inspection. We only issue a refund once the item is received, inspected and authorised by our Returns Department.
We will not credit or pay any additional postage costs. We do not take any responsibility for your returned items while they are in transit. Please retain your return postage receipt for your records.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate goods, such as opened creams and lotions.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items.
There are certain situations where partial refunds may be granted (at our discretion)
- An item with obvious signs of use/installation
- Any item not in its original condition, damaged or missing parts or packaging
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also confirm the approval or rejection of any refund.
Late or missing refunds (if applicable)
Please allow up to 10 working days for a refund to appear in your account. If you have not received a refund yet, first contact your bank, then contact your payment provider as their processing times can vary.
If you have done all of this and you still have not received your refund, please contact us at support@sprocketandgear.co.uk and we will try to help.
Warranty Claims (if applicable)
We can only initiate a warranty claim if goods are defective due to a manufacturing fault and within the manufacturer's warranty period.
For warranty claims, please contact support@sprocketandgear.co.uk detailing your name, address, order number and defect(s), together with any images clearly showing the issue.
Once we have provided advice and assessment, we will instruct you on the next steps.
If we require you to send the item back to us, package the returned item in an enclosed bag or box with adequate protection. Buyers are responsible for return postage to us. Please do not stick the postage label or write directly on the item or the item’s packaging. Please include your name, address, order number and detail of the defect.
Please do not send your item(s) back to the manufacturer.
A repair, replacement or refund can only be offered once the original item has been inspected and authorised by the manufacturer.
Incorrect items supplied
If we sent you an incorrect item in error, please contact us immediately upon receipt of the goods at support@sprocketandgear.co.uk.
We will aim to resolve the issue as soon as possible.
Please notify us of any order errors within 14 days of the purchase date.
