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What is this Privacy Policy for?

This privacy policy is for the website and served by Sprocket and Gear Ltd and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can read Google's privacy policy for further information here

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Personal Information

The personal information we collect from this site is used by this website and/or it’s owners to process orders, ship orders, analyse data and if agreed by the user, to subscribe to our email marketing.

What information do we collect?

Personal Information we collect:

  1. Name
  2. Home and shipping address
  3. Email
  4. Mobile/Phone number.

Other information we collect:

  1. IP address
  2. Other relevant information given by the user at the time of ordering.

How do we use this information?

We use your information for the following purposes:

  1. Processing orders. Your personal information is stored in our order management software to successfully process orders.
  2. Sending orders. Your personal information is given to the company’s approved shipping carriers.
  3. To answer any queries about products and services the company provides.
  4. Email Marketing. This is only used if the user has opted in to subscribe to email marketing. Mailchimp is the email marketing program used. Unsubscribing to newsletters can be done at any time by clicking on the unsubscribe link in the footer of the newsletter email.
  5. Data Analytics. Google Analytics and Lucky Orange are used to analyse movements on the company’s website to enable the company to provide a better service to it’s customers and improve website usability. No personal information is shown unless the user has logged in using their account or a Google Account.

How do we protect your information?

We implement a variety of security measures to maintain safety of your information.

  1. Our website uses SSL encryption
  2. All personal information is stored electronically
  3. Access to computers/website and company software are all password protected in a secure office environment
  4. Our third party software and system packages are all provided by reputable GDPR compliant organisations.

How long do we store your personal information for?

  1. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 2018 and the GDPR 2018
  2. If you have an account your information can be checked and edited by you at any time by logging in at
  3. We do not hold any paper copies of personal information
  4. Email newsletter database – this information is held until you unsubscribe.

Do we disclose any information to outside parties?


Credit Card Details

Credit card details are not stored on the company’s website.

All credit card payments are processed through the secure online payment processing provider, Braintree Payments. They are a validated Level 1 PCI DSS compliant service provider which allows safe, secure and trusted credit card transactions. For more information on their website and data security at Braintree Payments, please refer to

Email Newsletter

This website operates an email newsletter program through Mailchimp, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2019. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 2018 and the GDPR. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2019 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text/banner/image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage with them exercising due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web addresses (eg:

Users are advised to exercise caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Contact Us

This website is owned and operated by Sprocket & Gear, a limited company registered in the United kingdom at The Coach House Bear Lane, Hare Hatch, Reading, England, RG10 9XR / Company No: 09345785 / VAT No: GB203391051.

You can contact us by writing to the registered address above, by using our website contact form or by emailing [email protected]

© Sprocket and Gear 2019 All Rights Reserved